Refund policy

Sharon Teresa Studio operates this store and website to provide you with a curated shopping experience (the "Services"). Sharon Teresa Studio is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our Services, make a purchase, or communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information. 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here. 

Personal Information We Collect or Process 

"Personal information" refers to information that identifies or can reasonably be linked to you. It does not include anonymized or de-identified information. Depending on how you interact with the Services, we may collect or process the following: 

  • Contact details including your name, billing address, shipping address, phone number, and email address. 

  • Financial information including payment card details, transaction details, and payment confirmation. 

  • Account information including your username, password, security questions, and preferences. 

  • Transaction information including items you view, add to your cart, purchase, or return, and your order history. 

  • Communications with us including information you share when contacting customer support. 

  • Device and usage information including your IP address, browser type, and how you interact with and navigate the Services.  

Personal Information Sources 

We may collect personal information from the following sources: 

  • Directly from you when you make a purchase, create an account, or contact us. 

  • Automatically through the Services via cookies and similar technologies when you visit our website. 

  • From our service providers, including Shopify, who collect or process information on our behalf to enable the Services. 

How We Use Your Personal Information 

We use personal information for the following purposes: 

To provide and improve the Services. This includes processing your payments, fulfilling and shipping your orders, managing your account, facilitating returns or exchanges where applicable, and improving your experience on our website. 

To communicate with you. This includes order confirmations, shipping notifications, responses to your inquiries, and customer support. We may occasionally send you email communications about new collections or studio updates. You may opt out of non-transactional emails at any time using the unsubscribe option included in those messages. 

A note on advertising. Sharon Teresa Studio does not run paid advertising campaigns and does not use your personal information to serve you targeted advertisements on third-party platforms as a matter of studio practice. However, because our Services are powered by Shopify, certain platform-level data processing may occur in accordance with Shopify's infrastructure. Please refer to the Shopify Consumer Privacy Policy for full detail on Shopify's data practices. 

Security and fraud prevention. We use your personal information to authenticate your account, secure transactions, and detect or investigate potentially fraudulent or unauthorized activity. 

Legal compliance. We use your personal information as required to comply with applicable law, respond to valid legal process, and enforce our policies. 

How We Disclose Personal Information 

We may disclose your personal information in the following circumstances: 

With Shopify and service providers who perform functions necessary to operate the Services, including payment processing, order fulfillment, and cloud storage.

  • When you direct us to share information, such as to arrange shipping of your order. 

  • In connection with a legal obligation, including responses to lawful requests from government or law enforcement authorities. 

  • In the event of a business transaction such as a sale or merger, subject to standard confidentiality protections. 

Sharon Teresa Studio does not sell your personal information. 

Relationship with Shopify 

The Services are hosted by Shopify, which collects and processes personal information about your use of the Services in order to provide and improve them. Information you submit will be transmitted to and shared with Shopify and its partners, who may be located outside your country of residence. To learn more about how Shopify handles your personal information, or to exercise rights related to Shopify's data processing, please visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal. 

Third-Party Links 

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing the privacy policies of any third-party sites you visit.  

Children's Privacy 

Our Services are intended for adults and are not directed to individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us and we will take steps to delete it promptly. 

 Security and Retention 

We take reasonable measures to protect your personal information, but no method of transmission or storage is completely secure. We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. 

 Your Rights and Choices 

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, or to opt out of certain uses of it including targeted advertising. To exercise any of these rights, please contact us at hello@sharonteresastudio.com. We will respond in a timely manner as required by applicable law and will not discriminate against you for exercising your rights. 

We honor the Global Privacy Control opt-out preference signal where required by applicable law. 

Changes to This Policy 

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page and provide notice as required by applicable law. 

Contact 

For questions about this Privacy Policy or to exercise your privacy rights, please contact us at hello@sharonteresastudio.com. 

For order-related inquiries: orders@sharonteresastudio.com 

For press and editorial inquiries: press@sharonteresastudio.com